FREQUENTLY ASKED QUESTIONS (FAQs)
Our standard payment terms are 100% Payment in Advance before we ship out your items. If you require special terms (Net 14, 30, etc.), please contact us directly.
For items that are out of stock, we will take a 50% down-payment to confirm the order. The remainder 50% should be paid before we ship the item out to you.
You can make payment via bank transfer (local) or wire transfer (overseas). Please note that we have to receive the full amount as per the invoice. Buyers will have to bear their own bank charges.
Please note that Discus Pte Ltd is not responsible for any custom duties and/or import taxes that you may incur upon arrival of your order.
For air freight, the order will be shipped via TNT or DHL. Tracking number will be provided. For sea freight, we are working with 2-3 appointed forwarders in Singapore who will handle the shipment for us.
If you have your own courier that you would like to use, please inform us and we will waive off any shipping charges.
By air freight, it should take 7 to 14 business days, subject to custom clearance at destination. Sea freight duration varies based on location.
Please contact us directly if your order is delayed. We will do our best to assist you.
Please contact us directly with your shipping address. We will provide you with a shipping quote.
All shipping terms are ex-works warehouse.
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